Exciting opportunity to join a leading luxury corporate financial company with a Monday-Friday schedule! The company is looking to bring on a polished and professional Service Manager to provide high-level support and hospitality services to the Owner/CEO. This role will be based out of the company headquarters in West LA 5 days per week, and will be responsible for managing all day-to-day needs for the owner when in the office – i.e. ensuring his workspace is fully setup and functional, receiving his guests, supporting with food & beverage services, and ensuring seamless workflow. The ideal candidate is a detail-driven hospitality professional with high-end service experience, preferably in the luxury restaurant, hotel, or corporate space. Any prior experience working with high-profile/HNW clientele is a huge plus! This person should be highly intuitive and adept at anticipating ownership’s needs, while remaining dedicated to providing a top-tier hospitality experience at all times. An ideal opportunity for someone with a high degree of emotional intelligence, a graceful approach to service, and an energetic, polished personality!
Service Manager Responsibilities:
- Provide high-level administrative and service support to ownership on a daily basis when in the office
- Streamline communications with company staff on behalf of ownership
- Ensuring workspace is fully set up and functional at all times – i.e. making sure room setup is correct, room is at correct temperature, paperwork laid out, headphones are charged, electronics are charged and up and running, space is organized, coffee is hot, etc.
- Screening and directing phone calls and distribute correspondence as needed
- Writing emails, faxing, copying, and creating spreadsheets or printing documents
- Monitor level of supplies and handle shortages
- Follow up with any necessary repair & maintenance requests
- Organizing and maintaining files and records
- Assisting ownership with additional personal projects and support tasks as needed
- Ensuring confidential and sensitive information is handled with the utmost care
- Maintain and refine internal processes and coordinate internal and external resources to expedite workflows
- Receiving guests with a high level service approach
- Planning and scheduling meetings and appointments as needed
- Maintain the highest standards for food presentation, service etiquette, and client care
- Work in partnership with the F&B and culinary teams to support top-tier food and beverage services for ownership and guests
- Maintain an exceptional level of readiness for last-minute requests or schedule changes
- Foster a culture of discretion, professionalism, and elevated hospitality at all times
Service Manager Requirements:
- 3-4+ years of proven leadership experience in luxury hospitality, corporate dining, or fine dining service
- Restaurant industry experience highly preferred
- Strong background in VIP client service, with the ability to anticipate and adapt to evolving needs
- Experience working with high-profile/HNW clientele is highly preferred
- Proven ability to take initiative and carry out complex responsibilities without direction in a fast-moving, high-standard environment
- Excellent communication skills with ownership, guests, and colleagues
- Creative problem-solving skills and adaptability
- Strong time-management skills and an ability to organize and coordinate multiple concurrent projects
- Technologically savvy and proficiency with office productivity tools and an aptitude for learning new software and systems
- Very high level of emotional intelligence, well-rounded skillset, and a can-do attitude
- Highly organized, with the ability to manage multiple service timelines and competing priorities simultaneously
- Flexible schedule with the ability to work the occasional weekends as needed
- Acute attention to detail and a commitment to exceptional service delivery and standards
- Food Safety Certification preferred
- Ability to maintain confidentiality of information related to the company, clients, and employees
Compensation Package Includes:
- Base Salary in the $95-100k range DOE (paid hourly) + Overtime Potential
- Medical Benefits
- 401k with Company Match
- PTO Plan
- Free Parking
- Complimentary Meals