Globally acclaimed ultra high-end luxury retail brand is looking for an extremely polished, experienced, and guest-oriented Hospitality Manager to join the team. This is a unique role that will be responsible for leading the hospitality experience for guests and clients of the company’s retail boutique and restaurant concept. Additional responsibilities include overseeing reservations, helping to train the host teams, maximizing seating in the restaurant, and establishing strong relationships with important clientele through guest recognition and high-touch service.
The ideal candidate is deeply experienced with luxury service and hospitality standards, with an inherent understanding of the nuances and expectations that come from working with high-profile, VIP clientele. A background in fine dining and/or high-end luxury hotel properties is highly ideal. This person will liaise with both the retail and restaurant teams on a daily basis in order to curate a luxurious, top-tier hospitality experience for guests during every visit, so someone with incredibly fine-tuned interpersonal abilities and an inherent soft touch skillset is essential. Looking for a true luxury hospitality professional who can effortlessly balance crossfunctional leadership with guest relations to uphold a strong culture of discretion, precision, and excellence. VERY exciting opportunity with incredible benefits & perks!
Hospitality Manager Responsibilities:
- Serve as the lead representative overseeing client experience from start to finish with high-touch service
- Cultivate meaningful, individualized relationships with high-profile, VIP clientele and repeat guests
- Guide and motivate both the retail and restaurant teams to consistently uphold elevated standards of service, presentation, and professionalism
- Work in close collaboration with culinary and FOH teams to deliver cohesive storytelling and a seamless dining experience
- Organizing the pace of the dining room, ensuring an even and measured flow for both lunch and dinner service
- Support restaurant and boutique operations through accurate reporting and other administrative duties
- Consistently updating and adding to detailed guest logs, enforcing the highest and most detail-oriented guest experience
- Address and resolve guest issues with discretion, efficiency, and calm professionalism
- Remain knowledgeable about special events, product launches, and VIP visits to proactively prepare for enhanced service expectations
- Welcome and seat guests in the restaurant with confidence and warmth, ensuring impeccable first and lasting impressions
- Strategically manage reservations using advanced booking platforms, maximizing table flow to increase guest satisfaction and operational efficiency
- Maintain the highest standards of confidentiality and exercise sound judgment at all times
Candidate Requirements:
- Minimum 2 years’ experience in a senior leadership role within a luxury and/or fine dining hospitality concept is required(i.e. Service Manager/Director, Maître d’, Client Experience Manager, Fine Dining Manager, Hospitality Manager/Director, or comparable role)
- Any Michelin, James Beard, Forbes Starred, or related luxury experience is highly preferred
- Experience with OpenTable is a big plus
- French fluency/strong proficiency is also a plus, but not absolutely required
- Extensive knowledge of luxury service standards and familiarity with Los Angeles’ high-profile clientele
- Well-groomed, style-conscious presentation with high personal standards of appearance
- Impeccable interpersonal and soft touch skills with a natural ability to build a rapport and connect with guests
- Open, honest, timely, and direct communication with peers and staff alike
- Proficiency in reservation platforms and CRM tools
- A sense of urgency, self-discipline, organization, and attention to detail
- Passion & the desire to learn, discuss, and demonstrate high-caliber offerings of food, wine, and cocktails
- Working knowledge of food safety principles and procedures
- A flexible schedule including evenings, weekends and holidays as needed
Compensation Includes:
- Base Salary in the $120-130k range DOE
- Annual Bonus Potential
- Strong Medical Benefits Package
- 401k with Matching
- Generous PTO Policy
- Wardrobe Allowance
- Future Growth Opportunity