Very exciting opportunity to spearhead the reopening and rebrand of a longstanding, popular Westside neighborhood restaurant! The concept is part of a larger and very successful multiunit group that is actively evolving, and the team is looking for a motivated, energetic, and hospitality-oriented leader to join them as they prepare to debut their reimagined and refreshed neighborhood California cuisine concept. The ideal candidate comes from a strong background in respected, full-service, hospitality-driven restaurant concepts, and is a hands-on self-starter when it comes to leadership, implementing systems, and training staff. Someone with a sophisticated floor presence who can lead the team by example and build genuine relationships with the local community and important regulars to help ensure a seamless and successful transition for a beloved concept. Any beverage experience is a plus. This is a great opportunity to join an acclaimed company during a transformative phase of growth and creativity!
General Manager Responsibilities:
- Oversee and positively impact all areas of the business including: sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation
- Support with all pre- and post-opening activities in collaboration with senior leadership
- Provide leadership and support with a significant, elegant floor presence
- Ensure quality and consistency of all products served
- Grow and mentor the team through training, development, recruitment and onboarding of new members
- Develop day to day operations plan and SOP’s for the restaurant collaboration with senior leadership
- Help oversee and maintain the wine and cocktail programs
- Ensure all equipment is kept clean and in excellent working condition
- Maintain positive and cooperative relationships with all vendors and business partners
- Foster opportunities for the team to learn and grow
- Maintain a strong pulse on key numbers and financial targets/cost controls
- Continually strive to educate and develop of staff as it relates to food, beverage, and service
- Maintain a strong floor presence and interact with guests
- Create a positive, energetic, and inviting working environment
- Develop a positive relationship with guests by maintaining a regular presence in the restaurant
- Taking ownership of the business to increase sales and profitability
- Increasing brand awareness by creating marketing plans
- Set an example to the team by providing excellent hospitality and service at all times
- Holding weekly management and daily shift meetings to communicate updates regarding operations, financial reporting, employee driven topics, training, education on changes and new processes, product or equipment introduction
- Receive and resolve customer complaints in a timely and tactful manner to maintain and improve customer satisfaction
- Anticipate the needs of the restaurant and act upon them
- Be knowledgeable of restaurant policies regarding personnel and deliver prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures
- Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements
General Manager Qualifications:
- 3+ years’ experience as a Restaurant General Manager (GM), Food & Beverage (F&B) Director, or FOH General Manager; OR 6+ years as an Assistant Restaurant General Manager (AGM), Senior Manager, FOH Department Manager, Service Manager, Operations Manager, or Hospitality Manager in an upscale, full service restaurant environment is required
- Full-service restaurant experience is required
- Strong wine/beverage knowledge is highly preferred, prior experience managing beverage programs is a plus
- Prior restaurant opening experience is a plus
- Passion for high-caliber food, beverage, guest service, and building relationships
- Proven track record in leading and motivating a team
- Excellent written and verbal communication skills
- Strong interpersonal skills and ability to manage guest demands
- Acute attention to detail
- Ability and desire to take initiative to carry out complex responsibilities without being asked or directed
- Highly effective problem-solving skills, especially when under pressure
- Ability to thrive in a high-touch, community-driven service environment
- Experience and comfortability in dealing with repeat clientele and building relationships with regulars/repeat guests
- Process driven and able to implement operating procedures that will maximize efficiency
- The ideal person will be in touch with the broader Los Angeles restaurant scene and excited to continue to grow and change with the times
- A lead by example approach to training and development
- Experience in managing P&L, budgeting, administrative functions, and controlling cost of goods
- Experience in managing inventory and associated cost controls
- Collaborative problem-solving skills
- Exceptional standards for cleanliness, health, and safety
- Food safety certification
- Flexible schedule, including weekends, nights, and holidays as needed
Compensation Package Includes:
- Base Salary in the $110-120k range DOE
- Strong Bonus Potential
- Medical, Dental & Vision benefits
- 401k
- PTO Plan