Historic boutique luxury hotel is looking for a strongly service-oriented General Manager to oversee their high-end steakhouse and lounge concept. This role will be responsible for helping to curate and lead a small but mighty team, and will be heavily involved on the floor during service, engaging with guests, and acting as the face of the restaurant. The concept also features a heavy live music component, and candidates should be excited about working in a setting with frequent live entertainment and curated programming.
The ideal candidate for this role will have a deep knowledge of high-touch, fine dining service, and strong track record of success managing high-end restaurants and/or private clubs and lounge-style dining concepts. Candidates must be accustomed to and comfortable engaging with frequent VIP and high-profile clientele, and able to navigate those relationships with composure, discretion, and confidence. It is critical that the GM exudes a warm, hospitality-forward personality and models warm, genuine service so it translates to the rest of the team and to all guests. Strong wine knowledge is also required, but prior hotel experience not necessary. An exciting opportunity to join a legendary property and concept with a lot of creative input!
General Manager Responsibilities:
- Oversee and positively impact all areas of the business including: sales, costs, employee retention, guest service and satisfaction, entertainment programming, food quality, cleanliness, and sanitation.
- Ensure quality and consistency of all products served
- Provide leadership and support by modeling a sophisticated, approachable floor presence at all times
- Maintain a strong presence in the restaurant on a regular basis
- Ensure all equipment is kept clean and in excellent working condition
- Maintain positive and cooperative relationships with all vendors and business partners
- Foster opportunities for the team to learn and grow
- Continually strive to educate and develop staff as it relates to food, beverage, and service
- Creating a positive and fun working environment
- Develop positive relationships with guests and high-profile clientele to create and maintain guest retention
- Taking ownership of the business to increase sales and profitability
- Increasing brand awareness by creating marketing plans
- Oversee floor and kitchen management and ensure standards are met & exceeded as pertains to COGS, inventory management, staffing and cleanliness
- Ensure all team members are compliant in required training (safety, PCI, TIPS, etc), have completed in a timely manner and are adhering to standards
- Exercise sound managerial judgment and decision-making pertaining to all employee relations and personnel actions in order to build a positive, enthusiastic and professional culture
- Ensure all payroll policies and procedures are followed, including management of timekeeping for compliance and accuracy
- Set an example to the team by providing excellent hospitality and service at all times
- Anticipate the needs of the restaurant and act upon them
- Stay up to date on industry trends, competition, and customer preferences to identify opportunities for innovation and improvement
- Be knowledgeable of restaurant policies regarding personnel and deliver prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
- Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements
General Manager Qualifications:
- At least 2-3 years’ experience as a Restaurant General Manager (GM), Food & Beverage Director (F&B), FOH General Manager, Service Director, or comparable leadership role in a full-service, upscale or fine dining restaurant or private club/lounge environment is required
- High-touch, maitre’d-style service experience
- Strong wine knowledge is required
- Passion for live entertainment and curated programming
- Proven track record in leading and motivating a team
- Excellent written and verbal communication skills
- Strong interpersonal skills and ability to manage guest demands
- Acute attention to detail
- Ability and desire to take initiative to carry out complex responsibilities with little direction
- Highly effective problem-solving skills, especially when under pressure
- Proven experience driving operational growth and success
- Exceptional standards for cleanliness, health, and safety
- Proven experience and comfortability in dealing with high end/VIP clientele
- Team player mentality and a willingness to remain very hands on
- Process driven and able to implement operating procedures that will continue to maximize efficiency
- Experience in managing P&L
- Flexible schedule including weekends, nights, and holidays as needed
- Food Safety Certification
- Able to stand/walk for long periods of time
Compensation Package Includes:
- Base Salary in the $90-115k range DOE
- Quarterly & Annual Bonus Structure
- Full Medical Benefits
- 401k
- PTO Plan