General Manager – Compass One at Amazon

A new opportunity from BMRS Hospitality Recruitment

General Manager for Compass One at Amazon in Culver City!
Global Leader in Business and Industry Dining

Compass Group is a global leading foodservice and facilities management company that prides themselves on providing richer, fuller customer experiences rooted in strong ethics and personal values. The company serves meals to millions of people in 35 countries and employs and engages more than 550,000 people globally, with an established brand portfolio across core sectors of Business & Industry, Healthcare & Senior Living, Education, Sports & Leisure and Defense, and Offshore & Remote. Compass Group’s mission and vision remain simple: deliver the best and most efficient food service for every client consistently, ethically and sustainably, while maintaining a shining reputation for great people, service, and results.

The Compass team is creative, highly effective, and continuously growing and evolving. Guided by experienced and thoughtful leaders who motivate and inspire effective operations and progressive ideas, Compass innovates dining solutions that deliver the full benefit of outsourced food services with the combined strength of their global and passionate local teams. Their foodservice companies offer flexibility, professionalism and exceptional cuisine with ever evolving menus, seasonal dishes, and fresh, creative recipes.

Compass is looking for a passionate, service-driven General Manager with an extensive premium foodservice background to oversee their Amazon Culver City campus. This role will be responsible for overseeing all outlets and departments on the property, with a focus on elevating service standards, staff training & development, and supporting with high touch catering and event operations. The ideal candidate is a resourceful, multi-faceted food & beverage operator who thrives in high-touch, guest-centric settings and has an eye for luxury, premiere service. Prior multiunit experience, ideally in the premium food service, corporate dining, or sports & entertainment sectors is highly preferred. It is imperative that this person have a collaborative, hands-on approach to leadership, a high degree of adaptability, and impeccable attention to detail in order to oversee and inspire a large, diverse team and manage multiple competing responsibilities at once.

Of note, while the campus is a largely Monday-Friday operation with day-oriented hours, the GM must be able to work a flexible schedule as needed to support occasional weekend and evening events as business dictates. This is an excellent opportunity for someone who is passionate about delivering exceptional guest experiences to join a globally acclaimed company that offers innovative, unique opportunities for personal and professional growth!

General Manager Responsibilities:

• Oversee daily operations of dining, catering, events, culinary operations, and service delivery across all departments and outlets on property
• Establish and uphold company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
• Ensure consistent quality and premiere hospitality across all service periods and outlets
• Continuously strive to develop staff by proactively coaching and motivating team members, focusing on specific, measurable outcomes to ensure clarity and accountability
• Build and nurture hospitality-focused teams by setting expectations, recognizing achievements, and aligning performance goals with company goals
• Work in close collaboration with a diverse team and multiple departments to drive innovation and best practices
• Act as a resource to culinary teams, working closely with culinary leadership to drive menu development and operational enhancements
• Oversees that all policies, forms and procedures are consistently and properly executed by departments property-wide
• Maintain, support, and promote company culture and philosophies
• Work to standardize any manuals or forms that can better help streamline operations onsite
• Conduct event walkthroughs and interact with team members, guests, partners, and VIPs while exceeding guest expectations
• Manage budgets, P&L, and ensure timely and accurate financial reporting
• Foster a culture of excellence, accountability, and continuous improvement
• Hold teams accountable to high standards while remaining hands on and leading by example
• Monitor overall property performance to identify emerging trends and areas of opportunity, including new technology or service models and enhance guest experience through personalized interactions
• Develop strong relationships with clients and guests to maximize satisfaction and retention
• Provide structures, support and training for new projects and help evaluate potential opportunities
• Exceptionally detail oriented with ability to streamline guest experience and satisfaction
• Dedicated to guest service, experience, and employee retention
• Responds to guest concerns in a timely manner, both written and verbal, with the ability to creatively solve problems
• Guide food safety & sanitation efforts and maintain exceptional standards for cleanliness, health, safety, and sanitation across all outlets
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements

Candidate Qualifications:

• 5+ years of progressive food & beverage leadership experience preferably in the premium foodservice, sports & entertainment, luxury hotel, private club, or comparable industry sector; i.e. General Manager (GM), Food & Beverage (F&B) Director, Director of Premium, Department Manager, Multi-Unit GM, Service Director, Executive GM, Director of Outlets, or comparable title
• Prior multiunit experience is strongly preferred
• Experience in premium, high-volume hospitality and/or food service concepts is required
• Bachelor’s degree highly preferred
• Passion for food, hospitality, retail, and service
• Strategic background with the ability to manage daily accountability of departments while fostering a high-performing team of multiple direct reports
• Meticulous attention to detail and very systems-oriented
• Enthusiastic about growing individual employees and providing a positive work environment
• Strong leadership, interpersonal and conflict resolution skills with a desire and willingness to work side by side with teams on site to ensure seamless execution of service
• Energetic, positive, reliable and dependable
• Proven ability to elevate guest satisfaction through personalized service, innovation, and attention to detail
• Strong degree of adaptability and able to manage multiple competing priorities at once with little oversight
• Ability to thrive in a high-pressure work environment
• Excellent financial acumen and experience with budgeting, forecasting, and P&L management
• Outstanding problem-solving and decision-making abilities, with a proactive and solution-oriented mindset
• Knowledge of industry regulations, health and safety standards, and compliance requirements
• Hands-on, humble approach to operations and training with an eye for identifying and implementing strategic solutions
• Proficiency in POS systems, inventory management software, and hospitality analytics platforms
• Flexible schedule, including weekends and holidays as needed
• Food Safety Certification
• Able to stand/walk for long periods of time

Compensation Package Includes:

• Base Salary in the $90-115k range DOE
• Very Strong Annual Bonus Potential
• Medical/Dental/Vision Benefits and Life Insurance
• Retirement Plan
• PTO
• A wealth of other benefits and company perks!

Please do not reach out to Compass Group directly. Qualified applicants will be contacted.

Brad Metzger Restaurant Solutions (BMRS), a Southern California based Hospitality Recruitment and Placement firm, has established relationships with and represents the most acclaimed independent fine dining restaurants in the U.S., celebrity chef restaurant groups, casual restaurant companies, luxury hotels, country clubs and distinguished private chef clients. www.restaurant-solutions.com