Popular longstanding neighborhood Italian restaurant is looking for a professional, hospitality-driven Floor Manager with outstanding leadership and communication skills to join the team. Candidates must be highly service-driven, empathetic, and collaborative in order to work in partnership with the GM, build a strong rapport with staff, and establish a positive relationship with guests and the community. A warm floor presence, guest relations prowess, and a lead by example approach are all essential to this role. It is imperative that this person has a bright, outgoing personality in order to model warm, genuine service to the rest of the team while inspiring them to meet and exceed expectations. This is a great opportunity to get in with an amazing and successful company and growing concept!
Floor Manager Responsibilities:
- Oversee the FOH team in collaboration with the GM
- Ensure the team is knowledgeable on the menu items
- Hire, train, motivate and coach team members
- Provide Support for GM in positive manner
- Assist with ordering, inventory, and scheduling
- Perform all aspects of the job with a high level of professionalism and integrity
- Ensure exceptional guest experience in all areas
- Establish and uphold a positive work culture that is in line with company culture, values, and philosophies
- Provide an excellent guest experience and resolve all guest issues
- Maintain, support, and promote company culture and philosophies
- Take initiative and help to build business and repeat customers within the community
- Contribute to controlling costs and maximizing efficiencies
- Maintain health, safety, and sanitation standards
- Hold team accountable to high standards while remaining hands on and leading by example
- Assess employee performance and provide helpful feedback and training opportunities
- Understand and comply with CA labor laws
Floor Manager Qualifications:
- Minimum 2 years’ experience as Restaurant Assistant General Manager (AGM) or 3+ years as a Restaurant Manager, Food & Beverage Manager, Dining Room Manager, FOH Manager, or Hospitality Manager in a full-service, upscale restaurant or comparable concept
- Passion for and strong knowledge of food, beverage, and steps of service
- Eagerness to learn, grow, and be mentored
- Basic understanding of administrative functions and controlling cost of goods
- Acute attention to detail
- Reliable and punctual
- Excellent communication skills, both verbal and written
- Strong sense of integrity and initiative
- Strong interpersonal, leadership, coaching, and conflict resolution skills
- Ability to prioritize and manage time effectively
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
- Commitment to providing exceptional service to guests and support to staff members
- Exceptional standards for cleanliness, health, and safety
- Ability to thrive in a high-pressure, fast paced environment
- Computer proficiency, including the use of Microsoft office
- Flexible schedule, including weekends, and on holidays as needed
- Food safety certification
Compensation Package Includes:
- Base Salary in the $75k-80k range DOE
- Medical Benefits
- PTO Plan