Brad Metzger Restaurant Solutions
Director of Operations – Burger She Wrote Los Angeles CA
Salary: $100000 – $120000
A new opportunity from BMRS Hospitality Recruitment
Director of Operations for Burger She Wrote
An Acclaimed Los Angeles Smash Burger Experience
Burger She Wrote was founded in 2021 as a joint venture by lifelong friends, pro skater Don “The Nuge” Nguyen and the late restaurateur Steven Arroyo. Their ultra-thin, crispy take on the traditional smashburger quickly garnered them a reputation as the go-to burger spot in LA for visitors, locals, and celebrities alike.
Each 100% Wagyu beef patty is hand-smashed and finished with an array of flavorful toppings – from the classic double smash with traditional fixings, to their famed, sweet & smoky Oklahoma burger served smothered in caramelized onions. Buttery King’s Hawaiian buns and crispy fries seasoned with just the right touch of black pepper complete a mouthwatering dining experience that will satisfy any palate, and keep you coming back for more!
With successful locations in Hollywood and Venice, Burger She Wrote is gearing up for an exciting new chapter of growth. Plans are already in motion for new outposts in Sherman Oaks and Brentwood, and that’s just the beginning! The brand aims to continue its upward trajectory with future locations on the horizon, along with expanded catering offerings to meet growing demand.
Burger She Wrote is seeking an experienced, hands-on Director of Operations to join their leadership team as they enter a critical phase of growth. This role will oversee all planned and future openings for the brand, in addition to training the teams at each location, building upon and refining existing processes, and developing strong systems for sustainable growth. The ideal candidate is extremely organized, detail oriented, and has a strong background in systems and structure. Looking for a hands-on leader who is passionate about hospitality and the brand, with the ability to establish a rapport with the team while fostering a strong culture of excellence and operational consistency. Prior multi-unit experience is required, and any experience/familiarity with catering operations is a big plus. Incredible opportunity to join a fast-growing brand with tons of potential!
Director of Operations Responsibilities:
- Develop and implement operational strategies, policies, and procedures across all restaurants to ensure consistency and efficiency
- Oversee and support with all planned and future restaurant openings
- Work daily with FOH teams and the GM at each location to ensure all operational objectives are met, including but not limited to: sales, costs, guest service, food quality, cleanliness and sanitation
- Establish and uphold company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
- Continuously strive to develop the team and staff by providing ongoing feedback, establishing performance expectations and conducting regular supervisory performance reviews
- Coaches, evaluates, develops, motivates staff by setting expectations, recognizing achievements, and aligning performance goals with company goals
- Ensure that all policies, forms and procedures are consistently and properly executed by teams at each of the restaurants
- Take initiative and help to build business
- Work to standardize any manuals or forms that can better help streamline operations through the restaurants
- Monitor key performance indicators (KPIs) and implement corrective actions as necessary to achieve operational goals
- Lead and mentor restaurant managers and staff, fostering a culture of teamwork, accountability, and continuous improvement
- Maintain a strong presence in the restaurants on a regular basis
- Ensure compliance with health, safety, and sanitation standards in accordance with local regulations and company policies
- Work closely with ownership and upper management to develop and execute strategies that drive profitability, enhance guest satisfaction, and maintain high standards of quality
- Foster strong relationships with vendors, suppliers, and other external partners to ensure seamless operations and cost-effective procurement
- Stay updated on industry trends, competition, and customer preferences to identify opportunities for innovation and improvement
- Dedicated to guest service, experience, and employee retention
- Understand and comply with CA labor laws
Candidate Qualifications:
- 2-4+ years’ experience as a Director of Operations, Multi-Unit General Manager (GM), Area or Regional Director/Manager, Area Operations Manager/Director, or comparable multi-unit restaurant management role is required
- Prior multi-unit experience is required, overseeing at least 4 locations
- Prior opening experience is highly preferred
- High end casual and/or fast casual dining experience is a plus
- Strategic background with a passion for hospitality and the ability to oversee multiple direct reports
- Exceptional leadership and team management skills, with the ability to motivate, train, and inspire a diverse workforce
- Excellent financial acumen and experience with budgeting, forecasting, and P&L management
- Meticulous attention to detail and very systems-oriented
- Willingness to be very hands-on and to learn and grow
- Energetic, positive, reliable and dependable
- Outstanding problem-solving and decision-making abilities, with a proactive and solution-oriented mindset
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal teams and external stakeholders
- Desire and willingness to work side by side with teams in the restaurants
- Knowledge of industry regulations, health and safety standards, and compliance requirements
- Flexibility to work evenings, weekends, and holidays as needed; must be able to work flexible hours/schedule necessary to manage and operate the concepts effectively
- Food safety certification
Compensation Package Includes:
- Base Salary in the $100-120k range DOE
- Strong Bonus Potential
- Medical Benefits Stipend
- PTO/Sick Leave
Please do not reach out to Burger She Wrote directly.
Qualified applicants will be contacted.
Brad Metzger Restaurant Solutions (BMRS), a Southern California based Hospitality Recruitment and Placement firm, has established relationships with and represents the most acclaimed independent fine dining restaurants in the U.S., celebrity chef restaurant groups, casual restaurant companies, luxury hotels, country clubs and distinguished private chef clients. www.restaurant-solutions.com