Brad Metzger Restaurant Solutions
Service Manager – California Mexican Cuisine Los Angeles CA
Salary: $80000 – $85000
Successful, independent restaurant group is seeking an energetic, guest-focused Service Manager to help lead the team at one of their popular Eastside concepts! The restaurant features West Coast-inspired Mexican cuisine in a lively, posh setting with a bar & lounge component in the evenings. The ideal candidate possesses outstanding leadership and organizational skills, a strong sense of initiative, and a passion for interacting with guests and being on the floor. Other responsibilities include training staff, overseeing the flow of service, supporting scheduling and admin, and working closely with leadership to ensure smooth shifts and memorable guest experiences. Candidates based on the Eastside are highly preferred. Great opportunity for someone who is passionate about contributing to a positive and professional environment!
Service Manager Responsibilities:
- Oversee the FOH team and steps of service
- Ensure the team is knowledgeable on the menu items
- Hire, train, motivate and coach team members
- Provide Support for GM in positive manner
- Ordering, inventory, and scheduling
- Perform all aspects of the job with a high level of professionalism and integrity
- Establish a positive work culture that is in line with company culture, values, and philosophies
- Provide an excellent guest experience and resolve all guest issues
- Maintain, support, and promote company culture and philosophies
- Take initiative and help to build business and repeat customers
- Contribute to controlling costs and maximizing efficiencies
- Maintain health, safety, and sanitation standards
- Hold team accountable to high standards while remaining hands on and leading by example
- Assess employee performance and provide helpful feedback and training opportunities
- Understand and comply with CA labor laws
Service Manager Requirements:
- Minimum 2 years’ experience as Restaurant Assistant General Manager (AGM) or 4+ years as a Restaurant Manager, Food & Beverage Manager, Dining Room Manager, FOH Manager, Service Manager, or Hospitality Manager in a full-service, upscale, or fine dining restaurant or comparable concept
- Understanding of the East Los Angeles restaurant scene is ideal
- Some bar knowledge/ management experience is a plus
- Passion for food, beverage and service
- Strong leader and motivator to the staff and management
- Basic understanding of administrative functions and controlling cost of goods
- High attention to detail
- Reliable and punctual
- Open to taking and giving direction
- Excellent communication skills, both verbal and written
- Strong sense of integrity and initiative
- Strong interpersonal, leadership, coaching, and conflict resolution skills
- Ability to prioritize and manage time effectively
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
- Commitment to providing exceptional service to guests and support to staff members
- Exceptional standards for cleanliness, health, and safety
- Computer proficiency, including the use of Microsoft office
- Flexible schedule, including weekends, and on holidays
- Food safety certification
Benefits Include:
- Base Salary in the $80-85k range DOE
- Medical Benefits
- PTO Plan
- Cell Phone Stipend
- Dining Discounts
- R&D Allowance