Brad Metzger Restaurant Solutions
General Manager – Established Italian Concept Napa County CA
Salary: $120000 – $140000
Highly respected chef driven restaurant is seeing an extremely detail and service-oriented General Manager with a strong hospitality presence to lead their team. This established wine country concept has very strong ties to the community and an impeccable, longstanding reputation. Looking for someone that cares about the location, legacy, and vision of the concept who can bring a warm, creative, and humble approach to developing team members and enhance service standards. The ideal candidate has a strong pedigree in respected, high-end restaurants, and a proven track record of excellent tenure in past roles. This is a multifaceted role that will be very hands-on in all aspects of the business, with a focus on staff development, operational efficiency, and driving innovation. A true team player mentality and ownership mindset are essential! This is an amazing opportunity for someone who thrives in a guest-facing setting to join a very successful concept.
General Manager Responsibilities:
- Oversee and positively impact all areas of the business including: sales, costs, employee retention, guest service and satisfaction, food & beverage quality, cleanliness, sanitation, and other facilities maintenance
- Perform all aspects of the job with a high level of professionalism and integrity
- Provide leadership and support with a significant, elegant floor presence
- Continually strive to educate and develop of staff as it relates to food, beverage, and especially service
- Grow and mentor the team through training, development, recruitment and onboarding of new members
- Manage day to day operations of the restaurant & uphold quality standards (daily reports, cash handling and deposit procedures, roles and responsibilities, station guidelines, safety protocols, cleaning and maintenance schedules, sidework checklists, opening and closing duties, shift change outline, injury reporting, etc )
- Taking ownership of the business to increase sales and profitability
- Maintain a strong presence in the restaurant during service to uphold brand standards, image, and environment
- Oversee floor and kitchen management and ensure standards are met & exceeded as pertains to COGS, inventory management, staffing and cleanliness
- Ensuring all team members are compliant in required training (safety, PCI, TIPS, etc), have completed in a timely manner and are adhering to standards
- Establish positive work culture in line with company philosophies and legacy
- Maintain positive and cooperative relationships with all vendors and business partners
- Strive to provide approachable, Michelin-caliber guest experience in all areas
- Solve any guest issues in a timely and appropriate manner
- Ensure all equipment is kept clean and in excellent working condition
- Be knowledgeable of restaurant policies regarding personnel and deliver prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
- Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements
General Manager Qualifications:
- 5-6+ years of progressive restaurant management experience in a respected, preferably chef-driven, casual or fine dining restaurant concept is required, with at least 2-3+ years of GM or equivalent leadership experience; i.e. Restaurant General Manager (GM), Service Director, FOH General Manager, Food & Beverage (F&B) Director or comparable title
- Michelin and/or James Beard experience is a plus, but not absolutely required
- Strong track record of longevity with at least 2-3 years’ tenure in prior roles
- The ideal person will be in touch with current restaurant trends and excited to continue to grow and change with the times
- Passion for high-caliber food, beverage, and guest service
- Proven track record in leading and motivating a team
- Strong knowledge of wine and spirits
- Excellent written and verbal communication skills
- Hands-on, lead by example style of leadership
- Strong interpersonal skills and ability to manage guest demands
- Highly organized with acute attention to detail
- Ability and desire to take initiative to carry out complex responsibilities with little direction
- Ability to thrive in a hands-on, high-touch service environment
- Develops relationships with guests to create & maintain guest retention
- Team player mentality
- Process driven and able to implement operating procedures that will continue to maximize efficiency
- Exceptional standards for cleanliness, health, and safety
- Strong understanding of the P&L with an ability to control costs as aligned with restaurant’s goals
- Proven track record with controlling costs, fully understand budgeting, with strong business acumen
- Experience in dealing with high end/VIP clientele and anticipating guest needs
- Flexible schedule, including weekends, and on holidays
- Food Safety Certification
- Able to stand/walk for long periods of time
Compensation Package Includes:
- Base Salary in the $120-140k range DOE
- Bonus Potential
- Medical/Dental/Vision Benefits
- 401k
- PTO Plan
- Relocation Assistance