Brad Metzger Restaurant Solutions
Regional Director of Operations – Compass One at Amazon Los Angeles CA
Salary: $135000 – $150000
A new opportunity from BMRS Hospitality Recruitment
Regional Director of Operations for Compass One at Amazon
Global Leader in Business and Industry Dining
Compass Group is a global leading foodservice and facilities management company that prides themselves on providing richer, fuller customer experiences rooted in strong ethics and personal values. The company serves meals to millions of people in 35 countries and employs and engages more than 550,000 people globally, with an established brand portfolio across core sectors of Business & Industry, Healthcare & Senior Living, Education, Sports & Leisure and Defense, and Offshore & Remote. Compass Group’s mission and vision remain simple: deliver the best and most efficient food service for every client consistently, ethically and sustainably, while maintaining a shining reputation for great people, service, and results.
The Compass team is creative, highly effective, and continuously growing and evolving. Guided by experienced and thoughtful leaders who motivate and inspire effective operations and progressive ideas, Compass innovates dining solutions that deliver the full benefit of outsourced food services with the combined strength of their global and passionate local teams. Their foodservice companies offer flexibility, professionalism and exceptional cuisine with ever evolving menus, seasonal dishes, and fresh, creative recipes.
Compass is looking for a Regional Director of Operations to join their Compass One at Amazon team. This role will be based primarily out of the Amazon Culver City campus and will also oversee additional sites in Santa Monica, Irvine, and San Diego. The ideal candidate is a strong, multi-faceted food & beverage operator who is equally passionate about staff development and upholding exceptional standards for service and operational efficiency. A proven background in premium foodservice and corporate dining is essential, preferably in the sports & entertainment or a comparable premium service sector. This role will be responsible for elevating service standards and streamlining processes for a wide range of food program concepts, catering, and other services across the various site locations, and requires someone with impeccable attention to detail, passion for hospitality, and strong sense of humility. This is an excellent opportunity for an experienced, down-to-earth leader to join a globally acclaimed company that offers innovative, unique opportunities for personal and professional growth!
Regional Director Responsibilities:
- Oversee daily operations of dining, catering, events, and service delivery across Culver City, Santa Monica, Irvine, and San Diego locations
- Establish and uphold company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
- Continuously strive to develop staff by proactively coaching and motivating team members, focusing on specific, measurable outcomes to ensure clarity and accountability
- Build and nurture hospitality-focused teams by setting expectations, recognizing achievements, and aligning performance goals with company goals
- Work in close collaboration with a diverse team of individuals to drive innovation and best practices
- Act as a resource to culinary teams, working closely with culinary leadership to drive menu development and operational enhancements
- Oversees that all policies, forms and procedures are consistently and properly executed by teams at the site level
- Maintain, support, and promote company culture and philosophies
- Work to standardize any manuals or forms that can better help streamline operations across the various sites
- Conduct event walkthroughs and interact with team members, guests, partners, and VIPs while exceeding guest expectations
- Manage budgets, P&L, and ensure timely and accurate financial reporting
- Hold teams accountable to high standards while remaining hands on and leading by example
- Monitor site performance to identify emerging trends and areas of opportunity, including new technology or service models and enhance guest experience through personalized interactions
- Provide structures, support and training for new projects and help evaluate potential opportunities
- Exceptionally detail oriented with ability to streamline guest experience and satisfaction
- Dedicated to guest service, experience, and employee retention
- Responds to guest concerns in a timely manner, both written and verbal, with the ability to creatively solve problems
- Guide food safety & sanitation efforts and maintain exceptional standards for cleanliness, health, safety, and sanitation at all sites
Candidate Qualifications:
- 5+ years of experience in a multi-unit leadership role, preferably in the premium foodservice, sports & entertainment, or comparable industry sector (i.e. Area General Manager (GM)/Director, Regional GM/Director, Director of Operations, Multi-Unit GM, Executive GM, or comparable multi-unit role)
- Experience in premium, high-volume hospitality and/or food service concepts is required
- Passion for food, hospitality, retail, and service
- Strategic background with the ability to manage daily accountability while fostering a high-performing team of multiple direct reports
- Meticulous attention to detail and very systems-oriented
- Enthusiastic about growing individual employees and providing a positive work environment
- Strong leadership, interpersonal and conflict resolution skills with a desire and willingness to work side by side with teams on site to ensure seamless execution of service
- Energetic, positive, reliable and dependable
- Ability to thrive in a high-pressure work environment
- Excellent financial acumen and experience with budgeting, forecasting, and P&L management
- Outstanding problem-solving and decision-making abilities, with a proactive and solution-oriented mindset
- Knowledge of industry regulations, health and safety standards, and compliance requirements
- Hands-on, humble approach to operations and training with an eye for identifying and implementing strategic solutions
- Must have reliable personal transportation and be able to travel to various site locations in the Los Angeles, Irvine, and San Diego markets
- Flexible schedule, including weekends and holidays as needed
Compensation Package Includes:
- Base Salary in the $135-150k range DOE
- Annual Bonus Structure
- Medical/Dental/Vision Benefits and Life Insurance
- Retirement Plan
- PTO
- A wealth of other benefits and company perks!
Please do not reach out to Compass Group directly. Qualified applicants will be contacted.
Brad Metzger Restaurant Solutions (BMRS), a Southern California based Hospitality Recruitment and Placement firm, has established relationships with and represents the most acclaimed independent fine dining restaurants in the U.S., celebrity chef restaurant groups, casual restaurant companies, luxury hotels, country clubs and distinguished private chef clients. www.restaurant-solutions.com