Service Director – Acclaimed DTLA Restaurant


Brad Metzger Restaurant Solutions

Service Director – Acclaimed DTLA Restaurant Los Angeles CA
$75000 – $85000

James Beard & Michelin recognized DTLA restaurant is seeking a passionate Service Director with a strong restaurant pedigree to join their team! Looking for a strong leader to help train and develop the team to raise service standards and implement systems. The ideal candidate is an extremely polished, people-oriented leader who can liaise with staff, guests, and ownership while holding themselves and the team to high standards. Looking for someone with a very high service pedigree and preferably a strong background in Michelin/James Beard recognized concepts. A very exciting opportunity to work for one of LA’s hottest concepts!

Service Director Responsibilities:

  • Oversee and positively impact all areas of the business including: sales, costs, employee retention, guest service and satisfaction, food & beverage quality, cleanliness, sanitation, and other facilities maintenance
  • Ensure quality and consistency of all products served
  • Ensure all equipment is kept clean and in excellent working condition.
  • Maintain positive and cooperative relationships with all vendors and business partners
  • Foster opportunities for the team to learn and grow
  • Continually strive to educate and develop of staff as it relates to food, beverage, and especially service
  • Maintain a very strong floor presence and interact with guests
  • Create a positive and enjoyable working environment
  • Develop a lasting relationship with guests
  • Taking ownership of the business to increase sales and profitability and solidify memberships
  • Increasing brand awareness and membership by creating marketing plans
  • Set an example to the team by providing excellent hospitality and service at all times in line with company standards and values
  • Anticipate the needs of the establishment and act upon them
  • Be knowledgeable of company policies regarding personnel and deliver prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures
  • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements

Service Director Requirements:

  • 1-3 years’ experience as a Restaurant General Manager (GM), Food & Beverage Director (F&B), FOH General Manager or Service Director; or 4+ years as a Restaurant Assistant General Manager (AGM), Service Manager, Outlets Manager, or FOH Department Manager in a full-service, upscale or fine dining, chef-driven restaurant environment
  • High service pedigree is required
  • Background in Michelin and/or James Beard recognized restaurants is highly preferred
  • Passion for food, beverage, and guest service
  • Proven track record in leading and motivating a team
  • Excellent written and verbal communication skills
  • Strong interpersonal skills and ability to manage guest demands
  • Acute attention to detail
  • Ability and desire to take initiative to carry out complex responsibilities with little direction
  • Highly effective problem-solving skills, especially when under pressure
  • Ability to thrive in a high-pressure environment
  • Exceptional standards for cleanliness, health, and safety
  • Experience in managing P&L
  • Flexible schedule, including weekends, holidays, and late-night shifts is required
  • Food Safety Certification
  • Able to stand/walk for long periods of time
  • Develops relationships with guests to create & maintain guest retention
  • Experience and comfortability in dealing with high end/VIP clientele
  • Process driven and able to implement operating procedures that will continue to maximize efficiency

Compensation Package Includes:

  • Base Salary in the $75-85k range
  • Medical Benefits
  • PTO Plan

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