Brad Metzger Restaurant Solutions
Director of Service – Acclaimed DTLA Restaurant Los Angeles CA
Salary: $90000 – $100000
James Beard & Michelin recognized DTLA restaurant is seeking a passionate, service-oriented Director of Service to join their team! This popular chef-driven concept is moving towards a more elevated service model, and looking for a strong leader to help train and develop the team to raise service standards and implement systems. The ideal candidate is a communicative, systems-oriented leader who can liaise with staff, guests, and ownership while holding themselves and the team to high standards. Michelin experience is not required. A very exciting opportunity to work for one of LA’s hottest concepts!
Director of Service Responsibilities:
- Oversee and positively impact all areas of the business including: sales, costs, employee retention, guest service and satisfaction, food & beverage quality, cleanliness, sanitation, and other facilities maintenance
- Ensure quality and consistency of all products served
- Ensure all equipment is kept clean and in excellent working condition.
- Maintain positive and cooperative relationships with all vendors and business partners
- Foster opportunities for the team to learn and grow
- Continually strive to educate and develop of staff as it relates to food, beverage, and especially service
- Maintain a very strong floor presence and interact with guests
- Create a positive and enjoyable working environment
- Develop a lasting relationship with guests
- Taking ownership of the business to increase sales and profitability and solidify memberships
- Increasing brand awareness and membership by creating marketing plans
- Set an example to the team by providing excellent hospitality and service at all times in line with company standards and values
- Anticipate the needs of the establishment and act upon them
- Be knowledgeable of company policies regarding personnel and deliver prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures
- Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements
Director of Service Requirements:
- 3-4 years of experience as a Restaurant Assistant General Manager (AGM), Food & Beverage Director, (F&B), FOH General Manager, FOH Floor Manager, or Restaurant Supervisor in a full-service, upscale, chef-driven restaurant environment
- Passion for food, beverage, and guest service
- Proven track record in leading and motivating a team
- Excellent written and verbal communication skills
- Strong interpersonal skills and ability to manage guest demands
- Acute attention to detail
- Ability and desire to take initiative to carry out complex responsibilities with little direction
- Highly effective problem-solving skills, especially when under pressure
- Ability to thrive in a high-pressure environment
- Exceptional standards for cleanliness, health, and safety
- Experience in managing P&L
- Flexible schedule, including weekends, holidays, and late-night shifts is required
- Food Safety Certification
- Able to stand/walk for long periods of time
- Develops relationships with guests to create & maintain guest retention
- Experience and comfortability in dealing with high end/VIP clientele
- Process driven and able to implement operating procedures that will continue to maximize efficiency
Compensation Package Includes:
- Base Salary in the $90-100k range
- Medical Benefits
- PTO Plan